How to deliver bad news?

Javier Savin Valle

In this video, psychologist Javier Savin, Director of Psychological Care at the Fundación Salud y Persona, delivers a lecture on how to communicate bad news in healthcare settings. Using a cognitive-behavioral approach, he presents the theoretical foundations of general health psychology, highlighting the differences between the roles of psychologists and psychiatrists, and emphasizing the importance of emotions and emotional intelligence in such situations. He also introduces practical tools, such as the MUM effect, and proposes a structured guide for delivering bad news in an appropriate, empathetic, and coherent manner.

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